Passenger Assistant – Camden

November 30, 2023
£13 - £15 / hour
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Job Description

Winlight Recruitment is recruiting Passenger Assistants (PA) to join its diverse team in Camden, providing accessible and standard transport services in the borough of Camden. The role involves offering door-to-door service to assist vulnerable children and adults traveling to and from on a daily basis.

Main Duties:

  • Supervise, care for, and ensure the welfare of passengers with special needs during transportation to various destinations.
  • Assist drivers in collecting passengers from their designated pick-up addresses and dropping them off at requested destinations, following the journey schedule.
  • Monitor passenger well-being and report any changes to the team leader.
  • Monitor timetables, inform you team leader of any schedule difficulties, and propose alternatives to resolve issues.
  • Ensure passengers are received by authorized individuals upon disembarking from the vehicle.
  • Liaise with carers and families as necessary, maintaining professionalism.
  • Ensure passengers are seated comfortably and safely, fastening seat belts, and securing wheelchairs if necessary.
  • Follow procedures if passengers are not ready for collection or if parents/carers are unavailable for the homeward journey.
  • Report incidents or emergencies to the your team leader and carry out Emergency First Aid when required.


  • Complete duties as part of Win light Recruitment’s passenger transport requirements.
  • Subject to a satisfactory Enhanced DBS check – We can help you apply if you don’t have one.
  • Work collaboratively with drivers to provide a safe and quality service.
  • Work with vulnerable adults or children with special educational needs.
  • Follow Winlight Recruitment’s procedures and training modules.
  • Assist your team leader in promoting Winlight Recruitment’s services to the community.
  • May be in sole charge of passengers.
  • Undertake other duties as directed by the line manager.

Essential Criteria:

  • Knowledge of voluntary/charitable sector.
  • Experience in passenger assistant duties and possession of a Pats Certificate (Preferred).
  • Ability to work with children, vulnerable adults, and people with disabilities.
  • Ability to work collaboratively with drivers and other team members.
  • Excellent communication skills with a sensitivity to diverse backgrounds and circumstances.
  • Initiative in problem-solving.
  • Respect for confidentiality.
  • Ability to work positively as part of a team.

Desirable Criteria:

  • Experience working with vulnerable adults.
  • Applicants will undergo checks with past employers and DBS.
  • Special Education Needs awareness.

If you would like to work with us at Winlight Recruitment as a Passenger Assistant apply today and one of our consultants will contact you!